Frequently asked questions and troubleshooting tips for Martin.
Account & Access
How do I reset my password?
1. Go to the sign-in page
2. Click Forgot Password?
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password
6. Sign in with your new password
I'm not receiving emails from Martin
Check these common issues:
- Spam folder - Check junk/spam for emails from [email protected]
- Email address - Verify you're using the correct email
- Email provider - Some providers block automated emails
- Wait a few minutes - Emails can take up to 5 minutes to arrive
Can I change my email address?
Email addresses are tied to your account and cannot be changed. If you need a different email:
- Create a new account with the new email
- Contact support for data migration assistance
How do I sign out?
Click your profile icon or name in the sidebar, then select **Sign Out**.
Script Terminology
What does INT/EXT mean?
- INT = Interior (indoor scene)
- EXT = Exterior (outdoor scene)
- INT/EXT= Scene transitions between interior and exterior
These are standard screenplay designations.
What does DAY/NIGHT mean?
These indicate the time of day in the story:
- DAY = Daytime in the narrative
- NIGHT = Nighttime in the narrative
Note: This is story time, not production day/night. Production scheduling may film a "DAY" scene at night using lighting.
What's the difference between a Set and a Location?
Set:
- Extracted from the script
- The narrative location (e.g., "JOY'S HOUSE")
- Where the story takes place
Location:
- Physical filming address
- Where you actually film
- User-entered, not from script
Example: The set "JOY'S HOUSE" might be filmed at the location "123 Main St, Los Angeles, CA"
See [Understanding Your Workspace](./03-understanding-your-workspace.md) for more details.
What's a scene heading?
The full text at the start of a scene. Example:
`INT. JOY'S HOUSE - KITCHEN - DAY`
This includes:
- INT/EXT (Interior)
- Set name (JOY'S HOUSE)
- Subset (KITCHEN)
- Time of day (DAY)
Projects & Episodes
### Can I have multiple projects?
Yes! Create as many projects as you need:
- Different productions
- Different seasons of the same show
- Pilots and series
Switch between projects using the project selector in the sidebar.
### What's the difference between Episodic and Film project types?
Episodic:
- For TV shows
- Organized by Seasons → Episodes
- Supports multi-season tracking
Film:
- For feature films
- Organized by Units (Main Unit, Second Unit, etc.)
- No season structure
### Can I change project type after creation?
No, project type cannot be changed after a project is created. If you need a different type, create a new project.
### How do I delete an episode?
Only Account Owners and Project Admins can delete episodes:
1. Find the episode in the Episodes list
2. Click the ⋮ menu button
3. Select **Delete Episode**
4. Confirm deletion
**Warning:** This permanently deletes all episode data including scripts, scenes, elements, and notes.
## Scripts & Scenes
### My script didn't parse correctly. What should I do?
Common issues and solutions:
Missing scenes:
- Verify your PDF has text (not scanned images)
- Check scene heading formatting
- Manually add missing scenes in the Scenes tab
Wrong scene numbers:
- Edit scene numbers in the Scenes tab
- User-entered numbers replace auto-detected ones
Missing sets:
- Go to Sets tab
- Click **Reprocess Sets** to re-extract from script
- Manually add any sets the parser missed
Missing characters:
- Characters import from the cast list and dialogue
- Manually add missing characters in the Characters tab
### Can I upload multiple script versions?
Yes! Upload new script versions as they're released:
- Each version is tracked separately
- The latest version displays by default
- All versions remain accessible
- Use Script Color and Label to identify versions
### How do I edit a scene?
1. Go to the Scenes tab
2. Click on the scene you want to edit
3. Click Edit Scene
4. Modify scene information
5. Click Save
Changes apply to that scene only.
## Elements & Notes
### What's the difference between Remove and Delete for elements?
**Remove from Scene:**
- Removes the element from the current scene only
- Element still exists in other scenes
- Element data is preserved
**Delete Element:**
- Completely removes element from the production
- Deletes from all scenes
- Cannot be undone
- Only available if element is in one scene only
### Can I see who created a note?
Yes, each note shows:
- Creator's name
- Creation date
- Last edited date (if modified)
Only the creator can edit or delete their own notes.
### How do I filter notes?
In the Notes tab:
- **By Status:** Open, Waiting, Done, All
- **By Visibility:** My Notes, My Department, Mentions, All
- **By Department:** Select specific departments
Use filters to focus on relevant notes.
## Team & Permissions
### Why can't I invite team members?
Check your plan:
- **Freelance plans** - Cannot invite (1 user limit)
- **Small Team** - Up to 5 users
- **Team plan** - Unlimited users
If you're on a plan that supports team members, ensure you're a Project Admin or Account Owner.
### What's the difference between Job Title and System Role?
**Job Title:**
- Their actual job (Script Supervisor, Prop Master, etc.)
- Descriptive, for identification
- Shown in team lists
**System Role:**
- Permission level (Admin, Member, etc.)
- Controls what they can access
- Determines functionality
Example: A Property Master (job title) might be a Department Admin (system role).
### Can someone be on multiple projects?
Yes! Users can be members of multiple projects:
- Each with different roles
- Each with different department assignments
- Switch between projects using the project selector
### How long do invitations last?
Invitations expire after **7 days**. If someone doesn't accept in time:
- Resend the invitation from Project Settings
- A new invitation is valid for another 7 days
## Technical
### What browsers does Martin support?
Martin works best on:
- **Chrome** (recommended)
- **Safari**
- **Firefox**
- **Edge**
**Requirements:**
- Modern browser (last 2 versions)
- JavaScript enabled
- Cookies enabled
### Does Martin work on mobile devices?
Martin is optimized for desktop use. Mobile support is limited:
- Viewing works on tablets and phones
- Editing is challenging on small screens
- Script upload requires desktop
- For best experience, use a desktop computer
### Is my data secure?
Yes, Martin uses industry-standard security:
- All data encrypted in transit (HTTPS)
- Data encrypted at storage
- Row-level security on database
- User authentication required
- Regular security audits
### Can I export all my data?
Yes! Export options include:
- **PDF** - Production reports
- **Excel** - Data tables for analysis
- **JSON** - Complete data for technical use
See [Reports & Exports](./09-reports-and-exports.md) for details.
### What happens if I cancel my subscription?
- Your data is preserved for 30 days
- You lose access to edit features
- Reactivating restores full access
- After 30 days, data may be permanently deleted
Export all important data before canceling.
## Getting Support
### Where can I get help?
**Documentation:**
- Read these help articles
- Check specific feature guides
**Contact Support:**
- Email: [email protected]
- Include your project name and a description of the issue
**Report Bugs:**
- Use the feedback form in the app
- Include steps to reproduce the issue
**Feature Requests:**
- Email your suggestions
- Describe the feature and use case
## Glossary
**Element** - A production item (prop, costume, etc.)
**Episode** - A single episode of a TV show, or unit of a film
**INT/EXT** - Interior/Exterior scene designation
**DAY/NIGHT** - Time of day in the story
**Scene Heading** - The full header line of a scene (e.g., "INT. HOUSE - DAY")
**Set** - A narrative location from the script
**Location** - A physical filming address
**Oneline** - A one-line shooting schedule (stripboard)
**Recall** - Adding an existing element to a new scene
**Scripted Element** - Element mentioned in the script that can be highlighted
**Unscripted Element** - Element not in the script, added manually
**Project Admin** - User with project management permissions
**Department Admin** - User with department management permissions
**RLS** - Row-level security (database security model)
## Still Have Questions?
If your question isn't answered here:
1. Check the specific help article for that feature
2. Contact support at [email protected]
3. Include as much detail as possible about your question
We're here to help!